Thursday, August 30, 2018

Chatbots Trends to Influence Web Development


It is considered as the latest trend in web development industry, yes, we are speaking about Chatbots.  You might have used latest trends and technologies for building your website, but unless and until your web store doesn’t address customer queries you will not see your sales grow. I know, we have customer service support, dedicatedly hired to do that.


Chatbots can address customer support requirements quite effectively and you can count on bots for 24/7 assistance. There is no need to hire a full-time online customer service representative.



A chatbot is a computer program based on the advances of machine learning and natural language processing that assists people in completing some tasks. The typical tasks that bots can help with are shopping, finding some information or ordering a service. Bots provide help in Q&A form, providing for a more human-like experience.  

About Chatbots That You Should Know
According to 21% of consumers, chatbots as the easiest way to contact a business. The chatbot market is growing rapidly at a compound annual rate of 24.3%, and it’s expected to reach $1.25 billion by 2025. As per the research report of New Voice Media, the US companies lose around $62 million every year due to poor customer services. 95% of consumers believe ‘customer service’ is going to be the major beneficiary of chatbots and by 2020, it is predicted that over 80% of businesses is to have some sort of chatbot automation implemented

Why A Website Need Chatbot?
A website is developed and you are happy that your business is serving customers 24X7, but still, you find your audience is not happy with your service, why is that?
A website will give your business 24X7 visibility.  It doesn’t mean your customers are getting the actual service right? Again, I’m going to say the same words, the customer service providers, how efficient are they? Or how accurately will they be able to address each and every query?
Questions as such will make you doubt your service quality towards the customers.
Chatbots can be an ideal solution for this.
And trust me, in this modern day and age, the web development company  will not find it challenging to integrate a chatbot into the website.

  • Machine-learning chatbot powers conversations across all customer engagement c    channels.
  • Advanced NLU technology interacts seamlessly with customers to understand their intent and deliver relevant and context-based information.
  • Continuous transitions between chatbot and agent to provide customers with the best answer, as quickly as possible.
  • Understanding Natural Language Processing & AI Principles
  • Delivers immediate value- no significant data analysis or coding required.
  • For web-based chatbot, currently, we have Microsoft bot framework, Wit.ai, API.ai, and Aspect CXP-NLU. A bot development framework basically consists of a Bot Builder SDK, Bot Connector, Developer Portal, and Bot Directory.
  • Web developers should look for a framework that is event-based, flexible and built on proven technologies to overcome shortcomings that are basically found in bot development platforms.


In the age of constant connectivity, user expectations are high, virtual assistants are quickly becoming the norm. So today’s web developers need to be comfortable with the technology behind them. The big companies like Facebook, Google, Microsoft, IBM, and Amazon, saw the prospects of investment in AI development and galvanized the effort that goes into it.

Friday, August 3, 2018

How to build a web application Technical Specialist vs. Generalists


Web Applications are dynamic web sites combined with server side programming which provide functionalities such as interacting with users, connecting to back-end databases, and generating results to browsers.
Examples of Web Applications are Online Banking, Social Networking, Online Reservations, eCommerce / Shopping Cart Applications, Interactive Games, Online Training, Online Polls, Blogs, Online Forums, Content Management Systems, etc..
Technologies
There are two main categories of coding, scripting and programming for creating Web Applications:
I. Client Side Scripting / Coding - Client Side Scripting is the type of code that is executed or interpreted by browsers.
Client Side Scripting is generally viewable by any visitor to a site (from the view menu click on "View Source" to view the source code).
Below are some common Client Side Scripting technologies:

·         HTML (HyperText Markup Language)
·         CSS (Cascading Style Sheets)
·         JavaScript
·         Ajax (Asynchronous JavaScript and XML)
·         jQuery (JavaScript Framework Library - commonly used in Ajax development)
·         MooTools (JavaScript Framework Library - commonly used in Ajax development)
·         Dojo Toolkit (JavaScript Framework Library - commonly used in Ajax development)


II. Server Side Scripting / Coding - Server Side Scripting is the type of code that is executed or interpreted by the web server.
Server Side Scripting is not viewable or accessible by any visitor or general public.
Below are the common Server Side Scripting technologies:
  • PHP (very common Server Side Scripting language - Linux / Unix based Open Source - free redistribution, usually combines with MySQL database)
  • Zend Framework (PHP's Object Oriented Web Application Framework)
  • ASP (Microsoft Web Server (IIS) Scripting language)
  • ASP.NET (Microsoft's Web Application Framework - successor of ASP)
  • ColdFusion (Adobe's Web Application Framework)
  • Ruby on Rails (Ruby programming's Web Application Framework - free redistribution)
  • Perl (general purpose high-level programming language and Server Side Scripting Language - free redistribution - lost its popularity to PHP)
  • Python (general purpose high-level programming language and Server Side Scripting language - free redistribution)


Program Libraries

Program libraries are a collection of commonly used functions, classes or subroutines which provide ease of development and maintenance by allowing developers to easily add or edit functionalities to a frameworked or modular type application.

Web Application Frameworks

Web Application Frameworks are sets of program libraries, components and tools organized in an architecture system allowing developers to build and maintain complex web application projects using a fast and efficient approach.
Web Application Frameworks are designed to streamline programming and promote code reuse by setting forth folder organization and structure, documentation, guidelines and libraries (reusable codes for common functions and classes).

Web Application Frameworks - Benefits and Advantages

  • Program actions and logic are separated from the HTML, CSS and design files. This helps designers (without any programming experience) to be able to edit the interface and make design changes without help from a programmer.
  • Builds are based on the module, libraries and tools, allowing programmers to easily share libraries and implement complex functionalities and features in a fast and efficient manner.
  • The structure helps produce best practice coding with consistent logic and coding standards, and provides other developers the ability to become familiar with the code in a short time.



Coding Guidelines, Standards & Convention

Coding guidelines are sets of rules and standards used in programming a web application project.

These rules and standards apply to coding logic, folder structure and names, file names, file organization, formatting and indentation, statements, classes and functions, and naming conventions. These rules also enforce writing clear comments and provide documentation.

Important benefits of using Coding Guidelines

  • Creates the best environment for multiple programmers to work on the same project
  • Provides ease of maintainability and version management
  • Delivers better readability and understanding of the source code
  • Insures that other developers can understand and become familiar with the code in a short time

Web Applications Lifecycle Model

Web Application Lifecycle is the process of developing a web application and involvement of the multiple teams that are engaged in the development process. Each organization may set forth its own unique style of operating.
Some companies follow a certain standard model such as SDLC (System Development Life Cycle) or Agile Software Development Model.
  • SDLC is the traditional process of developing software or web applications by including research to identify and define the application requirements, information analysis, architectural design and specifications blueprint, team involvement, programming, testing and bug fixing, system testing, implementation and maintenance.
  • Agile Software / Web Application Development is the iterative development process and development process practices that focus on collaboration of people involved and provide a better procedure to allow revisions and evolution of web application requirements. Agile methodology includes research, analysis, project management, design, programming, implementation, frequent testing, adaptation and maintenance.

Web Application Development Process

Web Application Development Process organizes a practical procedure and approach in application development.
The following list of procedures and suggested documents provide a good outline for a Web Application Lifecycle and Process:
  • Roadmap Document: Defining Web Application, Purpose, Goals and Direction
  • Researching and Defining Audience Scope and Security Documents
  • Creating Functional Specifications or Feature Summary Document
  • Team Collaboration and Project Management Document
  • Technology Selection, Technical Specifications, Illustrative Diagram of Web Application Architecture and Structure, Development Methodology, Versions Control, Backups, Upgrades, Expansion and Growth Planning Document, Server Hardware / Software Selection
  • Third Party Vendors Analysis and Selection (Merchant Account and Payment Gateway, SSL Certificate, Managed Server / Colocated Server Provider, Fulfillment Centers, Website Visitor Analytics Software, Third Party Checkout Systems, etc.)
  • Application Visual Guide, Design Layout, Interface Design, Wire Framing
  • Database Structure Design and Web Application Development
  • Testing: Quality Assurance, Multiple Browser Compatibility, Security, Performance - Load and Stress Testing, Usability
  • Maintenance



Web Application Testing

Testing is an important part of the Web Application Development process. On occasion, testing would consume more manpower and time than development itself.
Below is some of the most common testing needed for any web application development process?
·         Quality Assurance and Bug Testing
·         Multiple Browser Compatibility
·         Application Security
·         Performance - Load and Stress Testing
·         Usability


Trends and Popularity

The demands for companies to build Web Applications are growing substantially.
If planned and built correctly, web applications can:
  • Reach and service millions of consumers and businesses
  • Generate substantial, multi-layer / multi-category income from consumers, businesses and advertisers
  • Easily build business goodwill and assets based on audience reach, popularity, technology and potential growth

Below are good reasons for companies to build web applications:
  • Companies want to streamline their internal departments and functions, operations, sales and project management, etc.
  • Companies want to take advantage of a web based application's flexibility and versatility, by moving away from the traditional desktop application platform to the web application platform
  • Companies want to gain more clients or better service their current clients by offering convenient services and solutions online
  • Companies want to build new web applications to offer innovative services or solutions to online users and businesses

A Few Technical Skills Required to Build an App

Consider the number of technical skills required to build an app these days.

Software Engineering

Databases

QA Testing

Integration

User Experience Design

Software Architecture

Visual Design

Building a Cross-Functional Team

 

Specialists with Generalist Skills

You might say that the best Scrum teams are composed of specialists who retain a variety of generalist skills. There are certain skills you must have on your team… and you’ll need more than an “average” proficiency level in those skills if you expect to build great software. But you also don’t want your specialists to be idle when their specialty is not the focus of the current sprint.
Take QA testing, for example. Every Scrum team should have at least one dedicated QA engineer on board. But does all the testing need to be done by the QA engineer? No. When it’s “all hands on deck” at the end of a sprint, anyone and everyone available can be executing QA test plans.
On the other hand, you probably don’t want your QA engineers writing code in their downtime (that could inadvertently influence their testing). But if they possessed certain generalist skills, they could help with things like data entry, or visual design, or writing user stories, or… whatever fits their particular skill set.
One rule of thumb I’ve noticed is that the more versatile a Scrum team is, the more successful they can be. Specialist knowledge is critical. But when you bring more generalist knowledge to the table as well, you’ll often discover deeper discussions, more creative solutions, and better overall results.
If you need help building an effective web appdevelopment team, Ascendle can help. Contactus today and we’ll help you find the right path to web app success.