It is considered as the latest trend
in web development industry, yes, we are speaking about Chatbots. You might have used latest trends and
technologies for building your website, but unless and until your web store
doesn’t address customer queries you will not see your sales grow. I know, we
have customer service support, dedicatedly hired to do that.
Chatbots can address customer support requirements quite effectively and you can count on bots for 24/7 assistance. There is no need to hire a full-time online customer service representative.
A chatbot is a computer program based
on the advances of machine learning and natural language processing that
assists people in completing some tasks. The typical tasks that bots can help
with are shopping, finding some information or ordering a service. Bots provide
help in Q&A form, providing for a more human-like experience.
About Chatbots That You Should Know
According to 21% of consumers,
chatbots as the easiest way to contact a business. The chatbot market is
growing rapidly at a compound annual rate of 24.3%, and it’s expected to reach
$1.25 billion by 2025. As per the research report of New Voice Media, the US
companies lose around $62 million every year due to poor customer services. 95%
of consumers believe ‘customer service’ is going to be the major beneficiary of
chatbots and by 2020, it is predicted that over 80% of businesses is to have
some sort of chatbot automation implemented
Why A Website Need Chatbot?
A website is developed and you are
happy that your business is serving customers 24X7, but still, you find your
audience is not happy with your service, why is that?
A website will give your business 24X7
visibility. It doesn’t mean your
customers are getting the actual service right? Again, I’m going to say the
same words, the customer service providers, how efficient are they? Or how
accurately will they be able to address each and every query?
Questions as such will make you doubt
your service quality towards the customers.
Chatbots can be an ideal solution for
this.
And trust me, in this modern day and
age, the web development company will not find it challenging to integrate a chatbot
into the website.
Impact on Website Development
- Machine-learning chatbot powers conversations across all customer engagement c channels.
- Advanced NLU technology interacts seamlessly with customers to understand their intent and deliver relevant and context-based information.
- Continuous transitions between chatbot and agent to provide customers with the best answer, as quickly as possible.
- Understanding Natural Language Processing & AI Principles
- Delivers immediate value- no significant data analysis or coding required.
- For web-based chatbot, currently, we have Microsoft bot framework, Wit.ai, API.ai, and Aspect CXP-NLU. A bot development framework basically consists of a Bot Builder SDK, Bot Connector, Developer Portal, and Bot Directory.
- Web developers should look for a framework that is event-based, flexible and built on proven technologies to overcome shortcomings that are basically found in bot development platforms.
In the age of constant connectivity, user expectations are
high, virtual assistants are quickly becoming the norm. So today’s web developers need to be comfortable with the technology behind them. The big
companies like Facebook, Google, Microsoft, IBM, and Amazon, saw the prospects
of investment in AI development and galvanized the effort that goes into it.
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